A recent survey of 32,000 respondents in 18 countries showed that 30% of respondents said they would switch accounts if technology giants like Google, Amazon, or Facebook offered financial services such as banking and insurance.
In this survey, 31% of respondents said they would transfer their bank accounts to Google, Amazon, or Facebook, and 29% were willing to transfer their accounts.
Google Amazon Facebook is the reason why the survey respondents, largely thanks to the achievements in the field of artificial intelligence. Current consumers generally require banks and insurance companies to use robotic consulting services, or provide software-driven artificial intelligence equipment, to reduce human intervention.
Piercarlo Gera, senior manager of Accenture Financial Services, said: “Google, Amazon, and Facebook have set the benchmark for customer experience and personalization, and today’s banks and other financial institutions are Than there is a clear gap.